REFUND/RETURN POLICY

Our Promise to our Valued Customers:
We are committed to being your trusted partner by delivering the high cost-effective products, high-quality services and convenience you deserve.
If you are not fully satisfied with your purchase, we are here to help you with an Exchange, Return or Repair. Please contact Customer Service via email csxqnznz@gmail.com.

Returns

◆General Returns: Chinaatelier accepts returns for most products within 7 days of the package signing. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. The customer must pay return shipping for the item(s).

◆Defective Products: If you receive a defective product, please contact us at csxqnznz@gmail.com within 7 days of received to arrange for a return, exchange, or refund. Chinaatelier will cover all costs associated with a defective product. Our policy lasts 7 days. If 7 days have gone by since you receiving the product, unfortunately we can’t offer you a refund or exchange.

◆We cannot refund if it occurs one of the following two situations.

1.) Send products to the wrong address (including returning directly to the place of shipment without contacting us).
2.) Choose the return method for cash on delivery.

Refund Process
◆Refund Method: Refunds will be issued to the original payment method used during the purchase.

◆Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned product. The time it takes for the refund to reflect on your account may vary depending on your payment provider.

Return Instructions

◆To initiate a return, please follow these steps:

a. Contact our customer support team at andrew@chinaatelier.com to request a a return;or contact us on social media (Tiktok/Facebook)
b. Pack the product securely, including all accessories and original packaging.
c. Ship the product to the address provided by our customer support team.

The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part.